At Cloud9 Masterclasses, I want every learner to have a positive, professional and supportive experience.
If something has gone wrong, or you are unhappy with any aspect of the Handfasting Masterclass, please contact me in the first instance. Many concerns can be resolved quickly through an open and straightforward conversation.
Raising a concern
Please contact:
Glenda Procter
Email: glenda@cloud9ceremonies.co.uk
Please explain what has happened and, where possible, what you would like me to do to help resolve the matter.
Your concern will be:
- acknowledged and taken seriously;
- considered fairly and respectfully;
- treated confidentially wherever reasonably possible; and
- responded to as promptly as possible.
I may contact you for further information if I need this to understand or investigate your concern fully.
Resolving your complaint
My aim will always be to find a fair and reasonable resolution. If something has gone wrong, I will explain what can be done to put it right and, where appropriate, use the experience to improve the Masterclass for future learners.
Raising a complaint will never affect your right to be treated fairly and respectfully as a learner.
Glenda Procter
Cloud9 Masterclasses
