I want learners to make an informed decision before joining the Cloud9 Handfasting Masterclass. Please read the course description, what is included and the relevant Terms & Conditions before enrolling and making payment.
Your statutory rights
Nothing in these terms affects any cancellation or refund rights you have under UK consumer law. Where a statutory right to cancel applies, it will be honoured in accordance with the law.
Immediate access to the online Masterclass
The Masterclass is supplied online. Where you choose to receive immediate access to digital course content, you may be asked at checkout to give your express consent for access to begin during the statutory cancellation period and to acknowledge that your statutory right to cancel will be lost once supply of that digital content begins.
After access has begun
Once digital access has begun following the required consent and acknowledgement, Cloud9 Masterclasses does not offer a general discretionary refund simply because a learner changes their mind, decides not to continue, or does not complete the Masterclass. This does not affect any statutory rights that still apply.
Exceptional circumstances
I recognise that life does not always go to plan. If a serious or significant unforeseen circumstance means that you genuinely cannot continue with the Masterclass, please contact me privately and explain what has happened. Examples might include serious illness, bereavement or another exceptional personal circumstance.
Individual consideration
Exceptional requests will be considered individually, fairly and with compassion. Depending on the circumstances, I may consider an appropriate solution, which could include additional time, deferred participation or, where I consider it justified, a partial or full refund. Any such arrangement is discretionary, considered case by case, and does not create an automatic entitlement for other learners.
How to contact me
If you need to discuss a cancellation or exceptional circumstance, please contact:
Glenda Procter
Cloud9 Masterclasses
Email: glenda@cloud9ceremonies.co.uk
Please contact me before assuming that nothing can be done. Where there is a genuine difficulty, I would always rather have a conversation and consider the individual circumstances.
Glenda Procter
Cloud9 Masterclasses
